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You may have witnessed this before.  Maybe you were personally on one side or the other.  Giving and getting feedback isn’t always easy.  Or maybe it can be… [Read more…] about 3 Magic Words for More Effective Feedback

Here we are again!  How many times do we need to beat this dead horse?  Conversations go round and round and never seem to come to a concrete conclusion.  Meanwhile, another hour wasted, and timelines continue to slip.  What we need is a way to make a decision and move forward.  Fortunately, we have a better way… [Read more…] about RAPID Decision Making

Last month, we provided an overview of using CAPA to solve your organization’s most challenging problems.  You’re about to invest a significant amount into the proposed solution, but you want to make sure it is going to be effective in solving your problem.  Want to learn how? [Read more…] about Verifiably Effective!

Corrective and Preventive Action (CAPA) is a structured approach to improving an organization’s processes to reduce or eliminate non-conformance.  Stated simply, CAPA is all about solving and preventing problems.  Read on to learn how CAPA can help you solve some of your most pressing problems today… [Read more…] about Problem Solving with CAPA

Every good leader knows what gets measured gets done.  But the great ones know how to select the right measures so that they can drive the business, and not be driven by it.  This month, we provide a walkthrough on selecting just the right metrics key to your success. [Read more…] about Winning KPIs

This month, I am sharing a very personal article.  While I have had a great run over the past 3 years consulting full time, it did not come without a heavy cost.  Just when I thought I was at a point of no return, opportunity knocked…

…and I answered.
[Read more…] about When Opportunity Knocks…